General Help
Website help
If you want to access the live support just click on the image on the left. You will be linked to one of our reps that will be able to answer all your questions directly.
Image problems?
If you are experiencing problems with the site try the following steps until everything works fine:
1-You must use either Internet Explorer or Firefox and be sure that you have installed all Windows Updates.
2-You should be using a high speed internet connection. If you are on a 56k you will probably have problems with the chat.Try to connect with the fastest speed possible.
3-Refresh your browser window either by clicking on the refresh icon or f5 on your keyboard.
4-Delete cookies and cache from your browser.Close your browser and re-open it.
5-Download the latest version of FLASH from here: http://www.adobe.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash
6- If you have a firewall installed (Ex : Zone Alarm), sometimes the security settings are too high. Authorize the site or deactivate temporarily the firewall.